Customer Service

SALES TAX & DUTY INCLUSIVE

GST tax is inclusive in price shown. No more tax will be collected.

SHIPPING

Free Shipping on all orders. Orders dispatch warehouse in 1-2 business days. We have warehouses in different cities in Australia and USA. If item is not available in Sydney warehouse at time of ordering. It will be shipped out at one of our other warehouses which may arrive in 6 days after dispatch. We use the best carriers in the business to make sure your order gets to you on time. You can also choose a faster delivery method for your order, for an additional fee.

DELIVERY

Unless otherwise agrees in writing signed by officer of Seller, all delivery dates are estimates Seller shall use its reasonable efforts to deliver all Product within the time specified; however, in no case shall Seller be liable for any expense, loss or damage whatsoever suffered by Buyer as a result of the Seller’s failure to deliver Product by the specified date.  More details at Shipping & Delivery page.

ACCEPTANCE OF ORDERS

Seller may accept buyer’s offer to purchase and shall be bound to supply the applicable Goods in accordance with these terms and conditions either by execution of the acknowledgment copy of the order, or acceptable electronic transmission, delivery of the Goods to CAI or by any other statement, act or course of conduct which constitutes acceptance under applicable law.

RETURNS & REPLACEMENTS

We promise to be your trusted partner for technology by delivering the product, service and convenience you deserve — all at competitive prices. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.

Returns will be refunded with the type of payment used in the original sale.

We accept returns within 30 days from date of receipt of your purchase for a full refund or exchange, excluding any shipping charges.

Items that qualified for Free Shipping that are being returned will have our shipping costs deducted from the refund or credit.

Buyer is responsible for the return shipping cost. Shipment errors due to a bad address provided by the buyer will not be credited for shipping charges if returned or at all if lost or abandoned by the carrier.

Please allow 2 business days for us to process your return. You will be notified by email once your return is processed.

1. Get a Return Authorization Number. Request a return authorization online by emailing us or through the contact form, or call us to request a RMA (return authorization number). All returns must have an RMA number assigned.

2. Super Deal Global reserves the right to refuse return, refund and/or charge a restocking fee for any product that doesn't comply with the following requirements:

a) A different serial number than the one Super Deal Global originally shipped.
b) Damage because it was improperly packaged for return shipment. Damage from drops, spilled liquid, or mishandling, including in-flight or other damages.
c) Returned product (New, Refurbished, Used) must be in its original condition received by Buyer plus all accessories, if any in the shipment. For example, for new items, the return items must have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards. Merchandise missing the original Universal Product Code, UPC, cannot be returned. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging.

ORDERING

We gladly accept purchase orders from municipal, state and federal agencies and commercial businesses. Orders for wire transfer payments and/or "pro forma" invoices may be sent via email to: sales@au.superdealglobal.com All purchase orders are PREPAID.

Special Orders: Can’t find the part you are looking for? We can special order almost any product you are looking for or need. Email or call us with the information and we will research the part to determine if we can order it and then provide you with pricing and availability.

International Ordering: please see the international orders section or at: http://au.superdealglobal.com/international-orders

How to cancel an order: Please call us or email us. If your package has already shipped, you may refuse delivery or return it.

PAYMENT, PRICING & PROMOTIONS

Payment Types:

All money transactions are conducted through an encrypted environment.

We accept MasterCard, Visa, American Express, Discover and Paypal. If you prefer to pay by bank wire, just give us a call at +1 260-33-SUPER; +1 1-260-337-8737, and an Associate will be happy to assist you. For your security, high dollar orders, or orders shipping to an address other than the credit card billing address, we may ask for payment by a bank wire transfer. This secure method of payment prevents identity fraud.

Wire Transfer: If you prefer to wire transfer payment of an order, please use the shopping cart and select the payment method of "Check/Money Order". Upon receipt, we will contact you either by email or telephone with banking information.

As part of au.superdealglobal.com's privacy and security practices, we do not store your credit card number in your order history. We request you provide us with your credit card number every time you make a transaction.

You see what you pay during the checkout process. There is NO hidden cost.

WARRANTY AND DISCLAIMER

Seller offers 1 year of warranty to all products, open box, refurbished, pre-owned phones. For new items, any warranty (Apple -- 1 Year, Samsung -- 2 Year) on a manufacturer's product will apply when purchased on au.superdealglobal.com and will be provided directly by the manufacturer. The warranty on open box, refurbished and pre-owned phones will be provided by Seller.  More details at Guarantee & Warranty page

Despite our best efforts, we are not responsible for typographical errors. Prices may change at any time.

DEALERS

For our dealers: Our B2B website catalog is published with the Manufacturer’s Suggested Retail Price (MSRP) so that you may use it as a sales tool for your customer. Please log in to our secure B2B website at www.au.superdealglobal.com/b2b with your username and password for current pricing, product availability, and to place orders. You are also welcome to call us at +1 260-33-SUPER; +1 1-260-337-8737 for pricing, availability, and product information. Wholesale prices are quoted for immediate sale and will be honored for 7 days. Special volume and package pricing is also available. All prices are subject to change without notice. All new accounts must complete a dealer application prior to shipment of first order. Standard terms are any major credit card (Visa, MasterCard, American Express and Discover) or COD.

VIEWING ORDERS

Please go to Orders and Returns section for details.

UPDATING ACCOUNT INFORMATION

Please log in to My Account and make the necessary changes as desired.