Trust Pilot reviews BizRate Customer Certified (GOLD) Site - Reviews at Bizrate reviews 

Shipping & Delivery Information

The delivery* estimate is between 1 to 5 business days after dispatch which takes 1 to 2 days.  This will give you the average amount of days it takes to ship a product to your door and the best time to contact our support team.  We carry Australia stocks and USA stocks.  For the Australia stock, buyer can receive the order in as soon as the following day or pick the order up at Woolworth store of buyer's choice in Australia. 

Here are a few things to consider while you wait for your order:

We ship in business days. Monday - Friday, excluding national holidays. Orders dispatch warehouse in 1-2 business days. We use the best carriers in the business to make sure your order gets to you on time.

Shipping starts from the date you received the “Your Order Has Shipped!” email.

We are a global company - we work with shipping partners all over the world to get your things to your doorstep, wherever that may be. Although the vast majority of our customers will get their orders by the day listed, actual timeframes may vary from region to region.

Even if your order has not arrived by the listed date, it is probably still on its way and worth the wait.

  1. How much is shipping?

    We offer Free Shipping site wide for all Australian orders. There is a chance that the postage fee is higher for shipping to some countries compared to shipping within Australia. If so, we will contact you on the amount of postage fee you may need to pay for your order.

  2. Can I track my order?

    Of course. Your order is always being sent with a trackable delivery service, the tracking number and its details will be included on your orders page as well as on the shipping email we send you.

  3. Where does my order ship from?

    We have warehouses in different cities in Australia and USA.  For Aussie stock, we will use Australia couriers to deliver your order from our Sydney or Melbourne warehouse. Order will arrive within 1-5 business days after it is dispatched.  For USA stock item, it will be shipped out from warehouses in USA.  Order will also arrive within 1-5 business days after it is dispatched.  Even for USA stock items, return and repair shipping addresses are in Sydney or Melbourne.  Buyer never needs to ship items overseas for any return or warranty service.  We rely on local postal services, Australia Post for Aussie stock items as well as a global network of shipping partners (UPS, FedEx, DHL) for USA stocks to get your order to your doorstep as soon as possible.  It will be indicated in the product page whether the item is an Aussie stock or a USA stock.  Buyer also has the choice to pick the order up at Woolworth store of buyer's choice in Australia.  Optional transit insurance is also available at checkout. 

Title to Products
Purchases of product through are subject to a destination contract. This means that the risk of loss and title for these products passes to you upon the carrier's delivery to your ship-to address.

*Unless otherwise agrees in writing signed by officer of Seller, all delivery dates are estimates. Seller shall use its reasonable efforts to deliver all Product within the time specified; however, in no case shall Seller be liable for any expense, loss or damage whatsoever suffered by Buyer as a result of the Seller’s failure to deliver Product by the specified date.

To Top